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Niro CarPlay

Posted: Sun Jun 03, 2018 4:58 pm
by bah434x
Just had a new Niro PHEV delivered.

When I plug my iPhone in car play starts then a few seconds later it failed. Tried other phones and same issue.. Anyone else have the issue? After 5 or 6 attempts it stays connected.. also checked cables.

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Re: Niro CarPlay

Posted: Thu Jun 07, 2018 6:36 am
by h2onorth
Hi bah434x. Sorry to hear of the carplay problems . Most of us have the occasional drop out connection problem but this seems excessive. Suggest you would take car back to dealer and get them to try one of their phones or several to confirm the problem?
h2onorth

Re: Niro CarPlay

Posted: Thu Jun 07, 2018 7:39 am
by h2onorth
Hi bah434x. One other option I forgot to mention. Apparently iPhone bluetooth needs to switch off when being connected to carplay. Software problem may cause it not to switch off hence your problem.
Try manually switching off Bluetooth , if it's on normally, then plug in phone with original iPhone connector.
Hope it works h2onorth

Re: Niro CarPlay

Posted: Fri Jun 08, 2018 11:11 am
by dmrodgers
Had no issues on my 6 month of Niro using Apple Car Play, as soon as my iPhone is plug in via a cable a message displays on the screen 'bluetooth disconnected'. If you are not receiving this message on screen it does sound like something is wrong with the connection. Do you know if you have the latest software on the head unit which may also be causing the issue.

Re: Niro CarPlay

Posted: Mon Jun 11, 2018 10:39 pm
by bah434x
Have tried multiple cables and different iPhone’s all do the same thing, I do get the BT disconnect message when plugging in.

I have noticed if I connect a device then go to Apple maps or messages in CarPlay it stays connected if I don’t do anything I get the disconnect..

Software version below which I was told was the latest.

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Re: Niro CarPlay

Posted: Fri Jun 15, 2018 6:11 am
by Paule82
Hey bah434x I’d be interested to know how you get on with this. Picked up my car on Saturday and Car Play was working an absolute treat. Since Wednesday though it drops out for no apparent reason and the car’s radio then kicks in. Sometimes it reconnects. If I press media it says no media found. Have to disconnect and reconnect the USB and that usually fixes it. Would be grateful for any suggestions on this. I had asked the dealer to ensure the latest software was loaded before collection and assured that it was but guess I wouldn’t know? Running iOS 11.4

I have seen that some suggest switching off BT so have tried that and still getting the same issue??

Re: Niro CarPlay

Posted: Thu Jun 21, 2018 9:57 pm
by bah434x
Had it in the dealer yesterday and tested another in the showroom and it did the same..

Kia have just released a software update but the dealers don’t have it yet, should do in the next week.

Hopefully that will resolve it

Re: Niro CarPlay

Posted: Wed Jul 11, 2018 6:29 pm
by bah434x
This has been resolved by the software update just released. Didn’t have to pay for the update as it was related to the fault..

All Working great now.

Re: Niro CarPlay

Posted: Thu Aug 02, 2018 7:25 am
by dakm1
I had a problem on WIFI connection from my I phone SE , I went onto settings and on the WAP security pressed forget box and it's connected fine now.

Re: Niro CarPlay

Posted: Fri Oct 26, 2018 8:32 pm
by jerrytaff
I've had a similar issue with Android Auto. It all connects fine. I'll be using google maps, and 30 or 40 minutes into the journey, it disconnects, switches to radio. I've not yet worked out how to reconnect (too busy driving), so have had to switch to using the car satnav. Now got used to keying the destination in on car satnav before connecting the phone so I can seamlessly switch between the two. I wonder if the software update fixes Android Auto as well as Car Play.