Is Kia customer service always rubbish ?

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M. Irvine.
Posts: 15
Joined: Sun Oct 16, 2016 1:59 pm

Re: Is Kia customer service always rubbish ?

Post by M. Irvine. » Mon Jun 25, 2018 6:44 pm

Certainly not in my case. My dealer Dover Garage, Aldershot, have given outstanding service to me, and to others I know who use them. Obsolutely no complaints.

Posts: 123
Joined: Thu Nov 24, 2016 6:19 pm

Re: Is Kia customer service always rubbish ?

Post by h2onorth » Tue Jul 31, 2018 10:04 am

Short answer no, but you do have to make sure that they are clear on what needs doing.
Example, recently car hybrid went in for 2018 map update and a couple of recall adjustments.
Car done on-time and cleaned inside as well but, surprise they had forgotten to update my map card and had only done a headunit software update.
Am awaiting apology and reasons for this.
Had I not been in a hurry when collecting the car a quick check would have revealed that the map reference number ( system information) had not changed. I find servicing generally ok but sometimes desk staff can be slow to respond and can tend to assume customers are non technical which lets them down. Also I wonder if the servicing technicians are checked before the car is returned and if so by whom?

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